Join us for the June Small Business Series: “The Loss of a Customer: How it Can Happen, The Cost and the Path to Prevention”. You will learn some simple tips on how a business can implement listening channels, best practices in design and implementation, and ideas of what a customer experience measurement program will mean for your business, employees and customers. Some key takeaways from this session include: 1. What is the cost of the lost customer? 2. Why listening to your customer matters and what happens when you don’t. 3. 5 tactics you can implement today in your business. 4. Survey best practices – secrets used by research experts. About the Speaker Jack Semler, president of Readex Research, is a 32 year veteran in market research and intimately involved with the customer experience process Readex uses, bringing a real-world perspective to the topic. Mr. Semler has spoken over the last three decades at many different events in the U.S., Canada and Europe on a wide variety of research and sales topics. Investment: $20 Member // $30 Non-Member Includes networking, program, and hot breakfast
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